Privacy Policy

Introduction

Welcome to Salvatore's Pizza Express. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or place orders with us.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect various types of information to provide and improve our pizza delivery services. The information we collect falls into several categories:

Personal Information You Provide

When you create an account, place an order, or interact with our services, you may provide us with:

• Full name and contact information (email address, phone number)
• Delivery address and billing address
• Payment information (credit card details, billing information)
• Account credentials (username and password)
• Order history and preferences
• Dietary restrictions and special instructions
• Communication preferences and marketing consent

Information Collected Automatically

When you visit our website or use our mobile application, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission for delivery purposes)
• Cookies and similar tracking technologies
• Referral sources and website navigation patterns

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions
• Social media platforms (if you choose to connect your account)
• Marketing partners and analytics providers
• Delivery service partners and logistics providers

How We Use Your Information

We use the collected information for various purposes to provide, maintain, and improve our services:

Order Processing and Delivery

• Processing and fulfilling your pizza orders accurately
• Coordinating delivery to your specified address
• Communicating order status and delivery updates
• Managing payment transactions securely
• Handling customer service inquiries and support requests

Service Improvement and Personalization

• Personalizing your experience based on preferences and order history
• Recommending menu items you might enjoy
• Analyzing usage patterns to improve our website and services
• Developing new features and menu offerings
• Conducting customer satisfaction surveys and research

Marketing and Communications

• Sending promotional offers and special deals (with your consent)
• Notifying you about new menu items and seasonal specials
• Providing updates about our services and policies
• Running contests, promotions, and loyalty programs
• Sending newsletters and marketing communications

Legal and Security Purposes

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized transactions
• Enforcing our terms of service and policies
• Resolving disputes and addressing complaints
• Maintaining the security and integrity of our systems

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction handling
• Delivery partners for order fulfillment
• Cloud hosting and data storage providers
• Marketing and analytics service providers
• Customer support and communication platforms
• IT security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Compliance with legal processes, court orders, or government requests
• Enforcement of our terms of service and policies
• Protection of our rights, property, and safety
• Investigation of fraud or security issues
• Response to emergency situations involving public safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Technical Security

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-DSS compliant systems
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Encrypted data storage and backup systems
• Multi-factor authentication for account access

Organizational Security

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Confidentiality agreements with all staff and contractors
• Regular security awareness programs and updates
• Incident response procedures for data breaches

Physical Security

• Secure facilities with controlled access
• Surveillance and monitoring systems
• Secure disposal of physical documents containing personal data
• Protected server rooms and data centers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

Your Privacy Rights and Choices

You have several rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format
• Transfer your data to another service provider
• Review your order history and account information

Correction and Updates

• Update your account information and preferences at any time
• Correct inaccurate or incomplete personal data
• Modify your delivery addresses and contact information
• Change your communication preferences

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Close your account and remove your profile
• Object to certain types of data processing

Marketing Communications

• Opt out of promotional emails and marketing communications
• Unsubscribe from newsletters and special offers
• Manage your communication preferences in your account settings
• Continue to receive transactional emails related to your orders

Cookie Management

• Control cookie preferences through your browser settings
• Opt out of analytics and advertising cookies
• Manage third-party tracking technologies
• Clear cookies and browsing data at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use our services:

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Session management and authentication
• Shopping cart functionality
• Security and fraud prevention
• Load balancing and performance optimization

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Remembering your preferences and settings
• Storing your delivery address and payment methods
• Language and region preferences
• Customized content and recommendations

Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Tracking page views and user behavior
• Measuring website performance and load times
• Identifying popular menu items and features
• Understanding traffic sources and conversion rates

Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Displaying personalized ads based on your interests
• Retargeting visitors who have shown interest in our services
• Measuring the effectiveness of marketing campaigns
• Limiting the number of times you see an advertisement

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies or specific types of cookies
• Receive notifications when cookies are being set
• Clear cookies when you close your browser

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features.

Children's Privacy

Salvatore's Pizza Express is committed to protecting the privacy of children. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Age Restrictions

• You must be at least 13 years old to create an account
• Users under 18 should have parental consent to use our services
• We do not knowingly market to or collect data from children under 13
• Parents or guardians may place orders on behalf of minors

Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will:

• Verify the relationship and identity of the parent or guardian
• Provide access to the child's information upon request
• Delete the child's personal information from our systems
• Prevent further collection of the child's data

International Data Transfers

Salvatore's Pizza Express operates primarily in Canada. However, some of our service providers and partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

Data Transfer Mechanisms

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Privacy Shield frameworks where applicable
• Binding corporate rules for intra-group transfers

Canadian Privacy Laws

As a Canadian company, we comply with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• Anti-Spam Legislation (CASL) for electronic communications
• Industry-specific privacy regulations and standards

We ensure that any international transfers of your data maintain the same level of protection required under Canadian privacy laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

Retention Periods

• Account Information: Retained while your account is active and for 2 years after account closure
• Order History: Retained for 7 years for accounting and tax purposes
• Payment Information: Tokenized and retained according to payment processor requirements
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data for 26 months
• Customer Support Records: Retained for 3 years after the last interaction

Deletion Procedures

When personal information is no longer needed, we:

• Securely delete or anonymize the data
• Remove data from active systems and backups
• Ensure third-party service providers also delete the data
• Maintain records of deletion for compliance purposes

Some information may be retained in anonymized or aggregated form for statistical analysis and business intelligence purposes.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by Salvatore's Pizza Express. This Privacy Policy does not apply to these external sites:

Third-Party Responsibility

• We are not responsible for the privacy practices of third-party websites
• Third-party sites have their own privacy policies and terms of service
• We encourage you to review the privacy policies of any external sites you visit
• Links to third-party sites do not imply endorsement or affiliation

Social Media Integration

Our website may include social media features and widgets:

• These features may collect your IP address and browsing behavior
• Social media platforms may track your interactions with our content
• Your interactions are governed by the privacy policies of those platforms
• You can manage social media tracking through your platform settings

Payment Processors

We use secure third-party payment processors to handle transactions:

• Payment information is transmitted directly to the processor
• We do not store complete credit card numbers on our servers
• Payment processors comply with PCI-DSS security standards
• Review payment processor privacy policies for more information

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We are committed to keeping you informed about how we protect your information:

Notification of Changes

• Material changes will be prominently posted on our website
• We will send email notifications for significant policy updates
• The "Last Updated" date at the top of this policy will be revised
• We may provide additional notice for changes affecting your rights

Your Acceptance

• Continued use of our services after changes constitutes acceptance
• You may review the updated policy at any time on our website
• If you disagree with changes, you may close your account
• We encourage you to review this policy periodically

Version History

We maintain a record of previous versions of this Privacy Policy. You may request access to historical versions by contacting us.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Your CCPA Rights

• Right to Know: Request information about the personal data we collect, use, and share
• Right to Delete: Request deletion of your personal information (subject to exceptions)
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal data)
• Right to Non-Discrimination: Receive equal service regardless of exercising your privacy rights
• Right to Correct: Request correction of inaccurate personal information

Exercising CCPA Rights

To exercise your CCPA rights:

• Submit a verifiable consumer request through our contact information
• Provide sufficient information to verify your identity
• Specify which right you wish to exercise
• We will respond within 45 days of receiving your request

You may designate an authorized agent to make requests on your behalf. We may require proof of authorization and verification of your identity.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill your orders and provide services
• Legitimate Interests: Improving our services, fraud prevention, and business operations
• Consent: Marketing communications and optional features (you may withdraw consent at any time)
• Legal Obligations: Compliance with applicable laws and regulations

Your GDPR Rights

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise your GDPR rights or for questions about data processing, please contact our Data Protection Officer using the contact information below.