Terms of Service

1. Acceptance of Terms

Welcome to Salvatore's Pizza Express. By accessing our website at salvaltore.com, placing an order, or using any of our services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Salvatore's Pizza Express - Toronto, located at 123 Queen Street West, Toronto, M5H 3R1, Canada.

If you do not agree with any part of these terms, you must not use our services. We reserve the right to refuse service to anyone for any reason at any time. Your continued use of our services following the posting of changes to these terms means you accept those changes.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Please read these Terms of Service carefully before accessing or using our website and services.

2. Description of Services

Salvatore's Pizza Express provides online pizza ordering and delivery services throughout Toronto and surrounding areas. Our services include but are not limited to:

• Online menu browsing and food ordering through our website salvaltore.com
• Pizza delivery services to eligible addresses within our delivery zone
• Takeout and pickup options from our location at 123 Queen Street West
• Customer account management for order tracking and history
• Special promotions and loyalty rewards programs
• Catering services for events and large orders

Service Availability

Our services are available during our regular business hours, which may vary by location and day of the week. We reserve the right to modify our hours of operation, delivery zones, and service availability at any time without prior notice. During peak hours, holidays, or adverse weather conditions, service may be limited or temporarily unavailable.

We strive to maintain accurate information about our menu items, prices, and availability on our website. However, we cannot guarantee that all items will be available at all times. In the event that an ordered item is unavailable, we will contact you to offer suitable alternatives or process a refund for the unavailable item.

Menu and Pricing

All menu items, descriptions, and prices displayed on our website are subject to change without notice. We make every effort to ensure that product descriptions and pricing information are accurate, but errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.

3. Ordering and Payment

When you place an order through our website or by phone at 416-555-1234, you are making an offer to purchase our products subject to these Terms of Service. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or issues with payment authorization.

Order Confirmation

Once you submit an order, you will receive an order confirmation via email to the address provided during checkout. This confirmation does not constitute acceptance of your order. Your order is accepted when we begin preparing your food, at which point you will receive a preparation notification.

• Order confirmation emails are sent immediately upon order submission
• Preparation notifications are sent when your order enters the kitchen
• Delivery notifications are sent when your order is out for delivery
• All notifications include estimated delivery or pickup times

Payment Methods

We accept various payment methods including major credit cards (Visa, Mastercard, American Express), debit cards, and cash for delivery orders. All online payments are processed securely through our payment gateway partners. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

Pricing and Taxes

All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. Additional charges may apply for delivery, special requests, or premium toppings. The total amount due, including all applicable taxes and fees, will be clearly displayed before you complete your order.

We reserve the right to change our prices at any time. However, price changes will not affect orders that have already been confirmed and accepted. Promotional prices and discounts are subject to specific terms and conditions and may be modified or discontinued at any time.

Order Modifications and Cancellations

Once an order has been placed and confirmed, modifications may not be possible if preparation has already begun. If you need to modify or cancel your order, please contact us immediately at 416-555-1234. We will make every reasonable effort to accommodate your request, but we cannot guarantee that changes can be made once preparation has started.

Cancellations made after preparation has begun may be subject to a cancellation fee. Refunds for cancelled orders will be processed using the original payment method within 5-7 business days.

4. Delivery Terms

Salvatore's Pizza Express offers delivery services within designated delivery zones in Toronto and surrounding areas. Delivery availability and fees are determined based on your delivery address and may vary depending on distance, time of day, and current demand.

Delivery Zones and Fees

Our standard delivery zone extends approximately 5 kilometers from our location at 123 Queen Street West, Toronto. Delivery fees are calculated based on distance and are displayed during the checkout process before you complete your order. Minimum order values may apply for delivery service.

• Standard delivery zone: 5km radius from our location
• Delivery fees range from $3.99 to $7.99 depending on distance
• Minimum order value for delivery: $15.00 before taxes
• Free delivery available on orders over $40.00 within standard zone
• Extended delivery zones may be available with additional fees

Delivery Times

Estimated delivery times are provided at the time of order and are approximate. Actual delivery times may vary based on factors including order volume, traffic conditions, weather, and distance. While we strive to deliver all orders within the estimated timeframe, we cannot guarantee exact delivery times.

Standard delivery times range from 30 to 60 minutes during normal business hours. During peak periods such as Friday and Saturday evenings, delivery times may be extended. If your order is significantly delayed, we will make every effort to contact you and provide an updated delivery estimate.

Delivery Instructions and Requirements

When placing a delivery order, please provide accurate and complete delivery information including street address, apartment or unit number, buzzer code, and any special delivery instructions. Our delivery drivers will make reasonable efforts to follow your instructions, but we cannot guarantee access to secured buildings or gated communities.

Failed Deliveries

If our delivery driver is unable to complete delivery due to incorrect address information, inability to access the delivery location, or no one available to receive the order, you will be contacted by phone. If we cannot reach you or resolve the delivery issue within 15 minutes, the order may be returned to our location and no refund will be issued.

You are responsible for providing accurate delivery information and being available to receive your order. We are not liable for failed deliveries resulting from incorrect information or unavailability at the delivery address.

5. Food Quality and Safety

At Salvatore's Pizza Express, we are committed to providing high-quality food prepared in accordance with all applicable food safety regulations and standards. All our ingredients are sourced from reputable suppliers, and our kitchen staff follows strict hygiene and food handling protocols.

Food Preparation Standards

Our pizzas and menu items are prepared fresh to order using quality ingredients. We maintain rigorous standards for food preparation, storage, and handling to ensure the safety and quality of every order. Our kitchen facilities are regularly inspected and comply with all local health department requirements.

• All food is prepared in a facility that handles common allergens including wheat, dairy, eggs, soy, and nuts
• We follow strict temperature control protocols for food storage and preparation
• Kitchen staff receive regular training in food safety and hygiene practices
• All equipment and surfaces are cleaned and sanitized according to health department standards
• We maintain detailed records of ingredient sourcing and food preparation

Allergen Information

While we make every effort to accommodate dietary restrictions and allergies, our kitchen handles multiple allergens and we cannot guarantee that any menu item is completely free from allergens. If you have food allergies or dietary restrictions, please inform us when placing your order and review our allergen information available on our website.

Quality Guarantee

We stand behind the quality of our food. If you are not satisfied with your order due to quality issues, please contact us at 416-555-1234 or info@salvaltore.com within 24 hours of delivery. We will work with you to resolve the issue, which may include a replacement order or refund at our discretion.

To be eligible for a quality guarantee claim, you must provide details about the issue and, if requested, photographic evidence of the problem. Claims made more than 24 hours after delivery or for orders that have been partially consumed may not be eligible for resolution.

Food Safety Concerns

If you have any concerns about food safety or experience any illness that you believe may be related to our food, please contact us immediately at 416-555-1234. We take all food safety concerns seriously and will investigate thoroughly. We also encourage you to report any food safety concerns to your local health department.

6. User Accounts

Creating an account on our website is optional but provides benefits including faster checkout, order history tracking, saved delivery addresses, and access to exclusive promotions. When you create an account, you agree to provide accurate, current, and complete information and to update this information as necessary to maintain its accuracy.

Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information.

• Choose a strong, unique password for your account
• Do not share your account credentials with others
• Log out of your account when using shared or public computers
• Contact us immediately if you suspect unauthorized account access
• You are responsible for all activities that occur under your account

Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms of Service, fraudulent activity, or abusive behavior toward our staff. You may also request to close your account at any time by contacting us at info@salvaltore.com.

Upon account termination, you will lose access to your order history, saved information, and any unused promotional credits or rewards. We are not liable for any loss resulting from account termination, whether initiated by you or by us.

Loyalty Programs and Rewards

We may offer loyalty programs, rewards points, or promotional credits to account holders. These programs are subject to specific terms and conditions, which will be provided when you enroll. Rewards and promotional credits have no cash value, are non-transferable, and may expire according to program terms.

We reserve the right to modify or discontinue any loyalty program or rewards offering at any time. In the event of program changes, we will make reasonable efforts to notify affected users, but we are not obligated to honor rewards or credits after program termination.

7. Intellectual Property

All content on the Salvatore's Pizza Express website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, and software, is the property of Salvatore's Pizza Express or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

Trademarks

The Salvatore's Pizza Express name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Salvatore's Pizza Express. You may not use these marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include any right to:

• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content from our website
• Use any data mining, robots, or similar data gathering or extraction methods
• Download any content except as expressly permitted on our website
• Use our website or content for any commercial purpose without our written consent
• Remove any copyright, trademark, or other proprietary notices from content

User-Generated Content

If you submit reviews, comments, photos, or other content to our website or social media channels, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or control all rights to the content you submit and that such content does not violate any third-party rights or applicable laws. We reserve the right to remove any user-generated content at our discretion without notice.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Salvatore's Pizza Express, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our website
• Any content obtained from our website
• Unauthorized access, use, or alteration of your transmissions or content
• Delays or failures in delivery due to circumstances beyond our control
• Food allergies or adverse reactions to our products
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services

Maximum Liability

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you paid to us in the twelve (12) months prior to the claim, or one hundred Canadian dollars ($100 CAD), whichever is greater.

Indemnification

You agree to defend, indemnify, and hold harmless Salvatore's Pizza Express and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of our services.

Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms of Service due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Information We Collect

When you use our services, we collect various types of information including:

• Personal identification information (name, email address, phone number, delivery address)
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Device and browser information
• Website usage data and analytics
• Communications with our customer service team

How We Use Your Information

We use the information we collect to process your orders, improve our services, communicate with you about your orders and our promotions, and comply with legal obligations. We do not sell your personal information to third parties.

Your information may be shared with service providers who assist us in operating our website, conducting our business, or servicing you, including payment processors, delivery partners, and marketing service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your information. To exercise these rights, please contact us at info@salvaltore.com. For more detailed information about our privacy practices, please review our Privacy Policy available at salvaltore.com/privacy_policy.html.

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page and post the revised terms on our website. Material changes will be communicated through prominent notice on our website or via email to registered users.

Your Acceptance of Changes

Your continued use of our services following the posting of changes constitutes your acceptance of such changes. If you do not agree to the modified terms, you must stop using our services. We encourage you to review these Terms of Service periodically to stay informed about our practices.

Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that most closely matches the intent of the original provision.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Salvatore's Pizza Express concerning your use of our services and supersede all prior agreements and understandings, whether written or oral.

Waiver

Our failure to enforce any right or provision of these Terms of Service shall not be deemed a waiver of such right or provision. No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms of Service shall be brought exclusively in the courts located in Toronto, Ontario, and you hereby consent to personal jurisdiction and venue therein.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our services, please contact us using the information below. We are committed to addressing your concerns promptly and professionally.

Customer Service Hours

Our customer service team is available to assist you during the following hours:

• Monday - Thursday: 11:00 AM - 10:00 PM EST
• Friday - Saturday: 11:00 AM - 11:00 PM EST
• Sunday: 12:00 PM - 9:00 PM EST

For urgent matters outside of business hours, please leave a detailed message and we will respond as soon as possible on the next business day.

Dispute Resolution

We are committed to resolving any disputes or concerns amicably. If you have a complaint, please contact us first so we can attempt to resolve the issue directly. Most concerns can be resolved quickly through direct communication with our customer service team.

If we are unable to resolve your concern through direct communication, you may pursue resolution through the appropriate legal channels in accordance with the governing law provisions outlined in Section 10 of these Terms of Service.